The work is there.
So why is the margin not?
Consulting for owner-operated plumbing companies in West Palm Beach and beyond — flat-rate books rebuilt on your real cost per billable hour, water heater and repipe quotes followed up inside 24 hours, and callbacks tracked until they stop eating the profit. Systems, installed in your shop, in your words.
Get the Free Quote Leak Check →Four numbers. About two minutes. Start with what your quiet quotes are worth — the answer is free, no email.
Same leaks. Your trade's names for them.
The water heater quote that went quiet
A 50-gallon changeout — or the $5,800 tankless upgrade — priced at the kitchen table, and the homeowner says they need to think about it. Nobody owns that quote after the truck leaves, so the shop that calls back inside 24 hours does the install. Water heaters are your most quotable, most losable ticket.
A flat-rate book priced in another economy
Your book was built when copper, PVC, water heaters, and a journeyman's loaded wage cost less. If your real cost per billable hour has moved and the book has not, every changeout, repipe, and rough-in you sell is quietly discounted.
Emergency calls with no triage
A burst line or a slab leak at 7 p.m. goes to whoever picks up. No after-hours rotation, no diagnostic-fee script, no call-out criteria — so your best journeyman burns out running $89 drain calls at midnight while real emergencies wait until morning.
Callbacks nobody counts
The repair that comes back three weeks later gets eaten for free — and never logged. Nobody can tell you your callback rate by tech, by job type, or by fixture, so the same leak gets fixed at the same address twice: once for money, once for nothing.
Service, rough-ins, and repipes are three different businesses.
Most plumbing companies run all three out of one P&L and price them like they are the same work. They are not — different margins, different scheduling, different ways to lose money. We separate them, price each on its own floor, and put a follow-up owner on every open quote: the tankless upgrade, the whole-home repipe, the remodel rough-in waiting on a GC's schedule. Camera inspections stop being a free giveaway and become what they are — a diagnostic with a price. Permits and inspections in Palm Beach County stop living in one person's head and go on a board the whole shop can see.
Go deeper: the quote follow-up process · the weekly KPI rhythm · how we work.
The Recovery Reset, built for shops like yours.
Two weeks. We find what your quotes and pricing are costing you, fix the pricing, and install the system that goes and gets the rest back.
The Recovery Reset
Week 1: your real numbers — what one truck on the road actually costs per hour — and the 24-Hour Follow-Up System installed in your shop. Week 2: your floor rate set, price book rebuilt on it, team trained live, and two callback blocks where we work your open quote list on the phone with you.
Guaranteed in writing: all of it done in two weeks, or we keep working at no charge — or refund the full $1,950.
The 90 Day Operator
Ninety days inside the business: SOPs written, delegation live, job costing running, hiring with a system — your team trained on all of it before we hand it back. Carries a written $20,000 margin-or-recovered-revenue guarantee against the baseline we sign in week one.
Quoted after a discovery call. The Reset credits forward in full if you start within 30 days.
Asked by plumbing owners first.
Most shops start with the Recovery Reset: $1,950, two weeks, start to finish — your floor rate set, your flat-rate book rebuilt on it, the 24-hour follow-up system installed, your team trained live, and your open quote list worked on the phone together, twice. If it is not done in two weeks, we keep working at no charge or refund the full $1,950. Larger engagements are quoted after a discovery call, and the Reset credits forward in full if you start within 30 days.
Yes, if you want to. Polaris One is based in West Palm Beach, and companies within driving distance of South Florida can have us on-site. Everything also runs remote — most consulting clients are shops across the US we have never visited, and the systems install the same way.
Run the math with us and see. Your book was priced against older labor burden, older material costs, and older callback rates. If your real cost per billable hour has moved 20% and your book has not, every water heater changeout and repipe you sell is discounted whether you meant to or not. Rebuilding the book on your floor rate is week two of the Reset — and your team gets the script for explaining the change to repeat customers.
Yes — the mix is exactly where the money hides. Service, remodel rough-ins, and new construction each carry different margins and different scheduling problems, and most shops price them like they are the same business. We separate the numbers so you can see which work actually pays.
Your last 12 months of P&L, your current flat-rate book or price sheet, a payroll summary, your last 10 invoices, and your open quote list — water heater quotes included. That is week one.
What are your quiet quotes worth?
Four numbers and about two minutes tells you what the quotes nobody ever answered are costing you. No download. The number is free to see.
Run the Quote Leak Check →Email Rsalvatore@polarisaxis.co or call 561-223-9925.