I have done your job from the truck and from the office.
I spent seven years as a licensed HVAC service technician, most of it inside high end private residences where a callback was not an option. You learn fast what a service business looks like when it runs well, and what it looks like if it runs on the owner's memory.
Then I moved into the office. Maintenance Supervisor over seven trades professionals who were painters, carpenters, plumbers, electricians, HVAC techs, and pool techs. General Manager of a master planned community with an operating budget over $1.5 million, building and overseeing maintenance, administrative, billing, accounting, and payrolling teams. Then VP of Operations and Chief Growth Officer of a multi state service company, which I helped take to new national markets while expanding team size 4x, and fixing operation flow to help remove the business owner from the daily operations.
Active Florida CAM License. EPA Universal Certification.
Track Record
What happens when the systems get installed instead of recommended.
As Maintenance Supervisor, then General Manager, I took over a contracted clubhouse operation with one manager, no employees and not a single operating document. Five years later: a team of 12 across three departments, every SOP written from scratch, four new billable revenue streams, and billable revenue up from $530,000 to $947,000. A 78 percent increase, with five consecutive contract renewals behind it.
As VP of Operations and Chief Growth Officer, I inherited a seven year old company that still ran through its owner: sales, operations, marketing, every client call. In 90 days the team went from 3 to 12, a sales team and a marketing team stood up from nothing, and the owner's day dropped from 10 to 12 hours to 4 to 6. All nine summer programs launched and hit break even or better.
Same shape both times. One person holding it all in his head, nothing written down, and a fix that had to be built, not talked about. That is the work Polaris One does now.
