Your HVAC shop is busy.
So why is the money not there?
Consulting for owner-operated HVAC companies, run by a founder who spent seven years as a licensed HVAC service tech before he ever ran an operation. Pricing rebuilt on your real floor rate. Quotes followed up inside 24 hours. Systems written down so the shop stops running on you.
Get the Free Quote Leak Check →Four numbers. About two minutes. Start with what your quiet quotes are worth — the answer is free, no email.
Same leaks. Your trade's names for them.
Every trade leaks money in the same places. In an HVAC shop, they look like this:
The $9,000 changeout that went quiet
A full system changeout — condenser and air handler — quoted Thursday afternoon. No callback, no text. By Monday the homeowner had signed with the shop that called back, and your crew's Friday install slot sat empty. Changeouts are the biggest tickets you write, and the ones nobody owns after the truck leaves.
The $25 tech who costs you $45
Your billable rate was set when labor, insurance, and callbacks cost less. Priced off the tech's wage instead of his real burden, every hour on the road quietly loses money you already spent. Here is the math →
Maintenance agreements priced by habit
Sold years ago at a number that felt right, and renewed ever since. Nobody has run what a maintenance agreement actually costs to service — two visits a year, filters, coil cleaning, the priority callbacks in July — so your most loyal customers may be your least profitable ones. What healthy HVAC margin looks like →
After-hours means your phone
No on-call rotation, no protocol, no trip-charge script. The owner answers the no-cool call at 9 p.m. or it goes to a competitor — and the tech who ran calls all weekend is the one who quits in August. That is not dedication; it is a missing page in a binder that does not exist yet.
Service and install are two different businesses.
Your service department lives on diagnostics, stocked trucks, and callback rates — a warranty callback is a billable hour you will never sell, and nobody in most shops can name the callback rate by tech. Your install side lives on changeout pipeline: how many condenser and air handler quotes are open right now, who owns each one, and whether Friday's install crew has work on the board. Then there is the shoulder season — April and October, when the phones go quiet and the maintenance agreements you sold are supposed to carry the schedule, if they were priced to. And over all of it, equipment costs keep moving: the refrigerant transition alone repriced every changeout you quote. We separate the two departments' numbers, price each on its own floor, put a named owner on every open changeout quote, and turn your agreement base into the shoulder-season schedule it was supposed to be.
The Recovery Reset, built for shops like yours.
Two weeks. We find what your quotes and pricing are costing you, fix the pricing, and install the system that goes and gets the rest back.
The Recovery Reset
Week 1: your real numbers — what one truck on the road actually costs per hour — and the 24-Hour Follow-Up System installed in your shop. Week 2: your floor rate set, price book rebuilt on it, team trained live, and two callback blocks where we work your open quote list on the phone with you.
Guaranteed in writing: all of it done in two weeks, or we keep working at no charge — or refund the full $1,950.
The 90 Day Operator
Ninety days inside the business: SOPs written, delegation live, job costing running, hiring with a system — your team trained on all of it before we hand it back. Carries a written $20,000 margin-or-recovered-revenue guarantee against the baseline we sign in week one.
Quoted after a discovery call. The Reset credits forward in full if you start within 30 days.
Based in West Palm Beach and in person anywhere within driving distance of South Florida. Everywhere else, the same work runs remote — the systems do not care where your shop sits. Go deeper first if you prefer: HVAC profit margin · the HVAC SOP template · hiring an HVAC tech · how we work.
Asked by HVAC owners first.
Most shops start with the Recovery Reset: $1,950, two weeks, start to finish — your floor rate set, your price book rebuilt on it, the 24-hour follow-up system installed, your team trained live, and your open quote list worked on the phone together, twice. If it is not done in two weeks, we keep working at no charge or refund the full $1,950. Larger engagements (the 90 Day Operator and The C.O.O.) are quoted after a discovery call, and the Reset credits forward in full if you start within 30 days.
Yes, if you want to. Polaris One is based in West Palm Beach, and shops within driving distance of South Florida can have us on-site. Everything also runs remote — most consulting clients are shops across the US we have never visited, and the systems install the same way.
The Reset was built for owner-operated shops roughly between $500K and $5M, where the owner is still the bottleneck. Below that, start with the free Quote Leak Check and the HVAC guides on this site — the math is the same, and it will tell you honestly whether an engagement would pay for itself yet.
We rebuild it. Your floor rate comes out of your real labor burden, overhead, and billable hours — not a guess and not what the shop down the street charges. Then the price book gets rebuilt on that floor, and your team gets a one-page script for telling existing customers what changed.
Your last 12 months of P&L, your current price sheet, a payroll summary, your last 10 invoices, and your open quote list. That is week one. If pulling it together sounds like work, that is normal — it is also the first thing we fix.
What are your quiet quotes worth?
Four numbers and about two minutes tells you what the quotes nobody ever answered are costing you. No download. The number is free to see.
Run the Quote Leak Check →Email Rsalvatore@polarisaxis.co or call 561-223-9925.